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Have a Complaint?
1. Let us know
We cannot deal with the complaint unless we know about it. Please let us know by completing the form on this page.
Generally, we will be in a position to deal with the matter within 7 days. If we are unable to do so immediately, the matter will be referred to a more senior person. It is our intention to deal with all matters of complaint as quickly and as efficiently as possible.
2. Investigation
Your complaint will be investigated. The person with the ultimate responsibility for its investigation is our Complaints Officer who may be contacted using the following contact details:
3. Outcome
We would endeavour to provide a solution that is mutually agreeable.
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